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Microsoft Exchange and Outlook outage lasts over 12 hours

The outage is blocking business, government, and consumer email worldwide, and sources link it to Azure network configuration changes as access slowly returns.

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This brief comes from Tech Twitter’s edited headlines. The posts below are the sources grouped with the story; statements in them belong to their authors.

Tom WarrenLead source
Microsoft’s Exchange / Outlook outage has been ongoing for more than 12 hours. It’s impacting email worldwide for businesses, governments, and consumers. Engineers are struggling to bring servers back up due to a complex series of failures. Postmortem will be an interesting read
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I am hearing that Microsoft's Outlook outage is down to some kind of rollout that caused servers to spike CPU usage, causing racks to go into maintenance mode and creating cascading failures
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Holy cow, there’s a massive Microsoft outage going on. Outlook .com is down, globally, as I understand. Microsoft employees cannot send/receive email as well (plus everyone else using M365) This is very bad given how important email is for comms Postmortem will interesting
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Outlook has been broken for most of a workday, and Microsoft can't just switch it back on. Every phone and laptop that's been retrying email since this morning would hit the servers in the same second and knock them right back over. That's pretty much how it broke in the first place. Every Exchange server gets watched by an automated health check, and if it fails, it gets yanked out of rotation so nobody's email lands on a broken machine. With one bad server, that's great design. Today a core process on a whole bunch of them started choking at once (Tom Warren reports a rollout spiked CPU and pushed racks into maintenance mode), and Microsoft's own update says servers were failing those health checks and dropping out. So follow one person's inbox. Their server gets pulled, but their…
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Madness - 12 hours into the outage. Microsoft is posting regular updates but they have not figured out what is causing servers to die when brought back online From their updates it sounds like it’s a thundering herd + some other weird issue they’ve yet to pinpoint
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What a day to hit up MSFT HQ for the first time. I didn’t know Outlook had an outage when posting this, and definitely not that it would be the largest-ever email-related outage since 1997 (when a reply-all outage took down Microsoft’s internal email for ~2 days.)
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Microsoft appears to be making some progress with its huge Exchange / Outlook outage. Mailbox access is gradually coming back online for some customers. Sources tell me the outage has been linked to Azure VNet config changes
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How the headline evolved

  1. Microsoft's Exchange and Outlook email outage runs over 12 hours

  2. Microsoft Outlook outage lasts over 12 hours, linked to Azure changes

  3. Microsoft Exchange and Outlook outage lasts over 12 hours

  4. Microsoft Outlook and Exchange outage runs more than 12 hours worldwide

  5. Microsoft Outlook email outage lasts over 12 hours, largest since 1997

  6. Microsoft Outlook and Exchange outage stretches past 12 hours worldwide

  7. Microsoft Outlook outage stretches past a workday as servers fail on restart

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